Why digital mandates
Switching to digital customs mandates transforms the way you work. Instead of relying on slow, manual steps, the entire process is managed through a secure, structured digital workflow:
- Fast onboarding - Customers receive a direct link to complete the mandate online, with guided forms ensuring all required information is provided correctly the first time.
- Instant availability - Once approved, the mandate is immediately accessible in your system, ready for use in customs declarations or other formalities.
- Enabling automation - Connect to the digital mandates with your customs systems to create automatic workflows. Increasing speed while ensuring compliance and quality!
- Fewer errors - Built-in validations prevent incomplete or incorrect submissions, reducing the need for manual corrections and repeated communication.
The advantages of the mandate platform
Our Mandate Platform is designed to make the gathering and management of mandates simple, secure, and efficient for your organisation. Delivered as a SaaS service, it adapts seamlessly to your brand and processes while offering state-of-the-art functionality:
- Customisable for your brand - the solution can be delivered as a white-label service, meaning it looks and feels like your own platform.
- EORI check - For all mandates, EORI numbers are now automatically validated against the EU registry, and address fields are pre-filled.
- Full elDAS support - all signature types available on request, ensuring legal certainty across Europe.
- API-first design - easy integration with your existing systems and workflows.
- Mandate templates - ready-to-use formats that reduce setup time and standardise processes.
- Administration interface - intuitive tools for monitoring, reviewing, and managing mandates in real time.
- Flexible process flows - choose between automatic or manual approval, enable data quality checks, and adapt the workflow to your organisation's needs.
- Secure data storage in the EU - all information is encrypted, stored within the European Union, and fully GDPR-compliant.
- Cloud-native scalability - the platform is built to scale dynamically, handling anything from a handful to thousands of mandates without performance loss.
With these capabilities, you can gather and manage mandates efficiently, maintain compliance, and offer a smoother experience to your customers and partners.
Getting started is easy
Because the Mandate Platform is delivered as a SaaS service, there is no need for development work or involvement from your IT department. Most customers are up and running within days, and a proof of concept can be created quickly.
Each customer receives an independent environment with a fully separated database, ensuring privacy and control. The result is a ready-to-use solution that integrates seamlessly into your business without added complexity.
